Hospitality & food
Direct bookings for hotels and guesthouses
For hotels and guesthouses, we build a multilingual website with a direct-booking engine, connected to the channel manager you already use. Guests see real availability, book and pay on your own site, and get an app with everything they need for their stay. You win more commission-free bookings and keep the guest relationship on your side.
Typical problems
- Much of the business comes through booking platforms, with a commission on every night sold
- The current website only has a contact form, so guests who want to book go back to the platform
- Availability is updated by hand in several places, with the risk of selling one room twice
- International guests cannot find information in their own language
- Reception repeats the same answers about check-in, parking and breakfast
Suggested bundle
- Direct-booking engine
- Channel-manager integration
- Multilingual website
- Guest app (PWA)
From first click to check-out
A couple planning a weekend away spot your hotel on a booking platform and, before booking, search for its name on Google. They land on your website, which loads quickly on a phone and speaks their language. They pick dates, see which rooms are free with photos and clear terms, and pay by card, MB WAY, Apple Pay or Google Pay. The booking flows into your channel manager and the room closes on every channel.
A few days before arrival, they receive online check-in and a link to the hotel's app, where they find directions, parking and breakfast times. After check-out, a review request follows and, later on, an offer to come back through a direct booking.
Built around how a hotel runs
- Room types, seasons, minimum stays and cancellation rules set by you
- Add-ons at booking, such as breakfast, airport transfers or a cot
- Promo codes for returning guests and local partners
- Full payment or a deposit at the time of booking
- A dashboard with the day's arrivals and departures
Guesthouses and small hotels
A guesthouse with a handful of rooms does not need the same set-up as a city hotel. You can start with the multilingual website and booking engine, then add the app and an AI chat assistant, which always tells guests it is an AI, when it makes sense. If you let a house or an apartment, see our page on short-term rentals.
Read more about our booking systems and integrations and APIs.
Frequently asked questions
Will the booking engine work with my channel manager?
Many channel managers offer connections for booking engines, and that is how we keep rates and availability in sync. Before we start, we check with your provider what the connection supports, so there are no surprises later.
Can my website rates differ from the platforms?
Each platform's parity rules and your contract decide what you can do on price. What you can always do on the direct channel is add value, such as breakfast included, late check-out or more flexible cancellation.
What is the guest app?
It is a web app guests open from their confirmation e-mail, with no app store involved. It shows online check-in, breakfast times, house rules, the wifi details and local tips, in the guest's language.
How is a project like this quoted?
We quote every project by hand, based on your number of rooms, your channel manager, the languages and the features you choose. Tell us how you sell today and we will send a proposal. Request a quote
Shall we talk about your project?
Tell us what you have in mind and what you want to achieve.